G711
What Is G711? G711 is a standard used for Pulse Code Modulation (PCM) of voice frequencies. The standard was originally developed in 1972 by the International Telecommunications Union (ITU). The G711...
View ArticleGateway
What Is Gateway? A gateway is a point of entry to an organization’s network. A gateway can be a hardware device, such as a router, or it can be a software program. When a gateway is a hardware device,...
View ArticleData Protocol
What Is a Data Protocol? A data protocol is a set of rules that govern how data is exchanged between devices. Data protocols can be used to transfer data over a network, or between two devices...
View ArticleVirtual Private Network
What Is a Virtual Private Network? A virtual private network (VPN) is a private network that is built on top of a public infrastructure. VPNs use tunneling protocols to encrypt and encapsulate data...
View ArticleNumber Masking
What Is Number Masking? Number masking is the process of hiding a phone number behind another phone number, also known as “proxy calling.” This is done by routing calls from one number to another...
View ArticleCall Queueing
What Is Call Queueing? Call queueing is a telephone system feature that enables businesses to manage high call volumes in an efficient manner. When all of the lines in a call center are busy, calls...
View ArticleMultichannel Call Center
What Is a Multichannel Call Center? A multichannel call center is a call center that uses multiple channels of communication with customers, including voice, email, webchat, and social media. The...
View ArticleAPI-Drive Call
What Is API-Drive Call? API-Drive Call is a tool that enables you to use your own phone number to call people through the internet. Using API-Drive Call, you can keep your phone number private and make...
View ArticleWritten Communication: Master the Art of Clear and Effective Communication
In today’s fast-paced world, the ability to communicate in writing is an indispensable skill. From formal business correspondence to casual text messages, written communication plays a pivotal role in...
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ULTATEL Proudly Announces Inclusion in the Prestigious Inc. 5000 List
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